Privacy Policy

Effective Date: 25th September 2025
Cue Sports Academy (“we,” “our,” “us”) is committed to protecting your personal data and
respecting your privacy in compliance with the EU General Data Protection Regulation
(GDPR). This Privacy Policy explains how we collect, use, store, and share your personal
information when you interact with our website, services, and communications.

1. Data Controller
The Data Controller responsible for your personal data is:
Cue Sports Academy
122-126 Union Street, Torquay, TQ2 5QB
Email: cuesportsacademy@hotmail.com
Phone: 01803 3026282.

2. Information We Collect
We may process the following categories of personal data:
• Identity Data: Name, date of birth, and other identifying details.
• Contact Data: Email address, phone number, billing address, and postal address.
• Financial Data: Payment details (processed securely through third-party providers;
we do not store full payment card details).
• Usage Data: Information about how you interact with our website (e.g., IP address,
browser type, device identifiers, pages visited).
• Marketing & Communication Data: Preferences regarding receiving marketing
materials and academy updates.

3. Lawful Basis for Processing
We process personal data under the following lawful bases as defined by GDPR:
• Contractual Necessity: To provide services such as class registrations,
memberships, or event bookings.
• Consent: When you opt in to receive marketing communications or agree to the use
of cookies.
• Legal Obligation: To comply with accounting, tax, and other regulatory
requirements.
• Legitimate Interests: To improve services, ensure security, and promote our
academy (balanced against your rights and freedoms).

4. How We Use Your Information
We use personal data for the following purposes:
• To manage your registrations, memberships, and event bookings.
• To process payments and issue invoices.
• To communicate important updates and respond to inquiries.
• To send marketing and promotional materials.
• To maintain the security of our website and services.

5. Data Sharing & International Transfers
We do not sell your data. We may share information with:
• Service Providers: For IT hosting, payment processing, and marketing support.
• Legal Authorities: If required to comply with laws or regulations.
If personal data is transferred outside the European Economic Area (EEA), we will ensure
appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or
equivalent protections.

6. Data Retention
We will retain your personal data only as long as necessary to fulfill the purposes outlined
in this policy:
• Customer records: up to 6 years after the end of your relationship with us (for
legal/accounting purposes).
• Marketing data: until you withdraw your consent or unsubscribe.
• Website analytics: retained in anonymized form where possible.

7. Your Rights Under GDPR
You have the following rights regarding your personal data:
• Access: Request a copy of the personal data we hold about you.
• Rectification: Request corrections to inaccurate or incomplete data.
• Erasure (“Right to be Forgotten”): Request deletion of your data when it is no
longer necessary.
• Restriction: Limit how we use your data.
• Portability: Request your data in a structured, commonly used, machine-readable
format.
• Objection: Object to processing based on legitimate interests or for direct
marketing.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at
any time.
To exercise your rights, please contact us at: cuesportsacademy@hotmail.com. You also
have the right to lodge a complaint with your local Data Protection Authority (e.g., the
Information Commissioner’s Office (ICO) in the UK).

8. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyze website
usage, and personalize content.
• Essential cookies are necessary for site functionality.
• Analytics and marketing cookies are used only with your consent.
You can manage or disable cookies in your browser settings at any time.

9. Data Security
We use technical and organizational measures (encryption, secure servers, access
controls) to protect your data from unauthorized access, alteration, or disclosure.

10. Children’s Privacy
Our website and services are not intended for children under 13, and we do not knowingly
collect personal data from them. If you believe we have inadvertently collected such data,
please contact us for deletion.

11. Updates to This Policy
We may update this Privacy Policy periodically. Any significant changes will be
communicated via our website or by email (where appropriate).

12. Contact Us
For questions, requests, or concerns regarding this Privacy Policy or your data rights,
please contact:
Cue Sports Academy
122-126 Union Street, Torquay, TQ2 5QB
Email: cuesportsacademy@hotmail.com
Phone: 01803 302628